Vampire's Blood Amulet: Wire Memory Bracelet

Shipping Policy:

The Purple Phoenix has a processing window of 7-10 business days. You will receive an initial order confirmation, followed by a shipping confirmation once your order has been scanned at the post office. Please note that the processing window does not include weekends, holidays, or the actual shipping time.

Returns and Exchanges:

Thank you for the interest in our products. Unfortunately, we do not offer returns or exchanges. If your product is damaged upon delivery, please contact us at thepurplephoenixlaurascreations@yahoo.com withing 72 hours. Your email should include the following information:

·         Order number

·         Description of the damage

·         Photographs to verify the issue

We will review the case, and if the damage is deemed valid, we will provide a refund or a replacement at our discretion. However, if the product is deemed not to be damaged (as per our seller’s discretion), you will not receive a refund or a replacement.

In some cases, we may choose to issue a gift card to the buyer instead. Please note that “damaged product” refers to cracks or malfunctions with the bottle or lid. It does not include the sprayer or the tube those are normal when sent from the manufacturer. As these are all homemade products and variations may occur.

We strive to provide high-quality products, and we appreciate your understanding. If you have any further questions, please don’t hesitate to reach out.

Risk of Loss

The risk of loss & title to products purchased on the site transfers to the purchaser upon deliver to the carrier.  Orders marked as delivered by the carrier are considered delivered. The Purple Phoenix cannot provide refunds for lost, stolen, or damaged packages.

Most orders are shipped via USPS Ground Advantage Shipping or FEDEX & include insurance coverage up to $100. If your package is lost or damaged, you can file a claim with the website of the carrier.

Handmade Product Variations

Please be aware that most items in my store are handmade. Due to this, products may slightly differ from each other and the images. Perfume, lotion, bracelets, and dangles can have slight variations. Some of my charms come in many different colors and then the product will have a random on picked to go with each product made. This is mostly for the dangles. The Lotions may have a slight color variation. Due to the recipe of some perfumes and lotions, scent or color is more pronounced. Purchasers understand this variation when ordering.

The Purple Phoenix makes every attempt to show accurate colors of products on the website. However, the actual colors you see will depend on a number of factors including the monitor that you use, the settings of the monitor, and the handmade nature of the products. The Purple Phoenix does not guarantee that the display of any color will be accurate.

Purchase Agreement

By clicking “Purchase”, you are agreeing to the following policies:

1.      Age Requirement: You affirm that you are of the legal age of majority in your state of residence or have obtained permission from your parent/guardian to use the site.

2.      Terms of Service: You agree to abide by the Terms of Service outlined on this platform.

3.      Privacy Policy: You acknowledge and consent to the Privacy Policy governing the collection and use of your personal information.

4.      Refund Policy: You understand & accept the Refund Policy for any purchases made on this site.

5.      Intellectual Property: You agree to respect the intellectual property rights of this platform & its content providers.

Please review these policies carefully before proceeding with your purchase. By clicking “Purchase”, you are indicating your full understanding & acceptance of these terms.